With over two decades of experience in business management, sales, marketing, tourism, and economic development, Shannon has spent her career helping communities grow, organizations thrive, and leaders rise to their full potential. After serving as President/CEO of a rural Chamber of Commerce, she transitioned into a new chapter—partnering with ITIDigital to deliver innovative marketing solutions to chambers, tourism agencies, and economic development organizations across the country.

Mitchell Knox has spent his entire career creating and marketing internet tools and has been in software since the internet’s early days. His greatest joy is seeing problems solved using inventive technologies and new ideas. Mitch has a Bachelor of Science in Computer Systems Architecture which is the foundation of his passion for technology and particularly for web software. He has worked in SaaS (web-based Software as a Service) for over twenty years – almost the entire history of SaaS since its debut in 1999. Mitch joined ITI Digital in 2024 and works with marketing and sales to reach more customers who can benefit from ITI’s cutting edge tools.

Kathleen brings five years of experience to the ITI Digital team. Previously, she served for three years Sales and Marketing Representative for Techtronic Industries, selling multiple power tool brands in four Home Depot locations. She helps expand ITI’s client base, working in four states to sell the company’s unique digital products to the travel and tourism industry. She holds a Bachelor’s degree in Marketing from Louisiana State University. Kathleen currently lives in Mobile, Alabama with her family and dog.

Brittany comes to ITI Digital with 20 plus years of customer service experience in multiple business areas, primarily sports and hospitality. She will be maintaining and developing client relationships for the ITI Digital team. She holds a Bachelor’s degree in Sport Management with a Business minor from the University of Tennessee. In her spare time, you will find her coaching basketball or building a Lego set. Brittany currently lives in Nashville, Tennessee with her furbabies, Jack & RC Biscuit.

Peter brings a passion for travel to his position, seeking to build solid relationships and provide client support for ITI products and services. With the goal of establishing a positive ITI experience for all clients that results in consistent product renewals, Peter spends his time learning about clients and how ITI can add value to their customer’s bottom line. He lives in Daytona Beach with his trusty German Shepherd, Sam.

Native to Brazil, Larissa has been in the Tourism industry for over 8 years. Her academic background includes a Bachelor’s degree in Tourism from Universidade Federal de São Carlos, a scholarship for the International Qualification Program at Newcastle College in the UK, and a Master Business in Administration in Digital Business from Universidade de São Paulo. Her experience includes travel sales, customer service, consulting, business development and digital marketing specializing in Tourism. Passionate for Destination Marketing, her role in ITI Digital encompasses digital marketing strategy and project management. She is part of our marketing team to make sure your projects' results will be driven and help your organization achieve its goals.

Native to Brazil, Larissa has been in the Tourism industry for over 8 years. Her academic background includes a Bachelor’s degree in Tourism from Universidade Federal de São Carlos, a scholarship for the International Qualification Program at Newcastle College in the UK, and a Master Business in Administration in Digital Business from Universidade de São Paulo. Her experience includes travel sales, customer service, consulting, business development and digital marketing specializing in Tourism. Passionate for Destination Marketing, her role in ITI Digital encompasses digital marketing strategy and project management. She is part of our marketing team to make sure your projects' results will be driven and help your organization achieve its goals.